[Free-sklyarov-uk] Advice and Help

[Matthew Astley]

On Wed, Dec 12, 2001 at 08:04:30PM +0000, Edward Welbourne wrote:

>> I've been trying to think of a way that several people could answer
>> E-mails coming to a single address.

> Many postmaster@ and webmaster@ addresses are handled like this.
> I suspect the problem you address has already been analysed to death,
> i.e. either solved or proven insoluble.
> Talk to the professional sysadmins ...
>   ... cooee, I know you're out there guys, tell Jim about it ...

I couldn't claim to be a pro, but I've played briefly with a program
called webrt (Web Response Tracker). It's a database backed email
(tech) support system with a web front end. Definitely a heavyweight
solution. 

The main feature it offers is the ability to assign an issue to a
person, which solves the duplicated effort thing at the cost of
delegating someone to deal with the problem.

http://directory.google.com/Top/Computers/Software/Help_Desk/
Ooer, it's all buzzword compliant.

My vote/voice says let the journos join the list - email lists aren't
exactly scary tech, and Google knows about the xenoclast mail
archives. It doesn't score too highly though, unless you feed Google a
targetted query.

> > (the new leaderless model for this group)
> which, by the way, I keep expounding: but see no discussion thereon.
> [...]

In the absence of a Leader, what else would be do?


Matthew  #8-)