[Free-sklyarov-uk] Action that can be taken

[Jim Peters]

Jason Clifford wrote:
> In that case complaints need to be raised against Sony et all for the
> "false advertising" on PS2, etc as well as against the record companies.
> 
> The trading standards people cannot have it both ways - either the disc
> and players work as advertisied or they do not and it is their job to act
> where they do not. Put him into a position where he has to choose one to
> act on.

Are trading standards under any obligation to act on a consumer
complaint ?  If so, then I'll certainly get back to them and insist on
some action.  

Actually, reading the advice leaflet "Buying Goods" on their web-site
suggests giving them information for investigation under the Trade
Descriptions act if any goods are misdescribed.  I'll probably try
again tomorrow.

  http://www.tradingstandards.gov.uk/cgi-bin/calitem.cgi?file=ADV0043-1011.txt

In the mean time, checking out their site (www.tradingstandards.gov.uk),
I found a link to the Office of Fair Trading, which seems relevant to
this issue, so I've written an E-mail to them, focussing on the
standards and product descriptions side of things.

I've also heard back from my MP regarding an E-mail I sent to her
nearly three months ago regarding the Dmitry case and its implications
in the UK.  Apparently, following my E-mail, she wrote to "Douglas
Alexander, Minister of State at the Department of Trade and Industry"
and has not received a response back yet, and is chasing it.

Jim

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